1-Show up in the lobby at the appointed time n the lobby at the time indicated on the voucher confirmed,
This time is showed on the website on pdf from the activity and reflected in the eVoucher you have receibed automatically by the mail indicated in the purchase.
2- Bring your eVoucher on your mobile or printed the excursion day.
3- Once the purchase is made cancellations won't be accepted. We always do excursions even cloudy or rainy weather. If there is heavy tropical rains prevision and the Authority do not cancel land, air or water activities, our team will contact to move in day if it possible by travelers. In the case where the competent authorities of each activity as Maritime Authorities, Air Authorities and Land Terriestrial Authorities banned the operation of the trips by inclement weather is the only case where the amount be paid back 100% of the total paid, such as tropical storms or hurricanes outputs are postponed to later dates, we inform you immediately by phone, by mail p whats app or by calling him to the hotel, and propose a new date and time for relocates to another day. In the event that it were the last day of stay then this would be the only case that there would be a refound.
4- At the collection time at the hotel at the appointed time on the voucher you will be asked by your name and room number.
5- Transfers of excursion/activity are always included.